Contact & support
Plant problems, order questions or article ideas. A real gardener on our team will reply, usually within one business day.
Email: hello@pherte.com
Hours: Monday to Friday, 8am to 5pm
Frequently asked questions
Can you help with a plant problem?
Yes. Send a clear photo and a short description with the form, choose 'Plant help', and our team will reply.
How long does shipping take?
Most shop orders ship within 2 business days and arrive in 3 to 7 business days. Free shipping on orders over $75.
What is your return policy?
Unused supplies can be returned within 30 days. If seeds fail to sprout or a plant arrives damaged, we will replace it.
Can I suggest an article?
Please do. Choose 'Article idea' in the form and tell us what you would like to grow.